AutoTicket

AutoTicket is a service that allows you to automatically create a ticket in Azure DevOps when an event occurs. This is useful for monitoring your systems and automatically creating a ticket when an error/exception occurs and not having to rely on your users to submit a ticket when a problem arises.

We utilize Serilog and a HTTP Serilog sink to automatically transmit the details required for the ticket to be created. All tickets are created as a "Bug". The tickets are de-dupped, based on timing logic so the same issues doesn't generate a large number of the same tickets. After x days if the issue occurs again a new ticket will be submitted.

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